Senior Desktop Support Analyst (MIS Helpdesk Support)

Vitol is a leader in the energy sector with a presence across the spectrum: from oil through to power, renewables and carbon. From 40 offices worldwide, we seek to add value across the energy supply chain, including deploying our scale and market understanding to help facilitate the energy transition. To date, we have committed over $2 billion of capital to renewable projects, and are identifying and developing low-carbon opportunities around the world.

Our people are our business. Talent is precious to us and we create an environment in which individuals can reach their full potential, unhindered by hierarchy. Our team comprises more than 65 nationalities and we are committed to developing and sustaining a diverse work force. Learn more about us here.

• Role is 1 year FTC, with the possibility of a permanent role thereafter

MIS Helpdesk responsibilities:

• Will be expected to work�on rotation in a shift pattern allowing for full market coverage between 7am - 7.30pm and participate in an on-call rota. This is a fully�onsite role
• Provide exceptional day to day 1st, 2nd & 3rd level support for both hardware and software relating to EUC operations, includes; Hardware and Software support, telephony including mobile, audio visual, and printing
• Install, configure and maintain workstations, hardware and software; Operating system Windows 10/11, applications to include; MS Office 2021/365 and MS Office add-ins & macros, Bloomberg, Reuters Eikon, MarketView, Python knowledge and basic coding (useful)
• Application deployment and troubleshooting via SCCM.
• Set up and management of corporate mobile phones and related apps via MDM solutions; AirWatch and Intune
• Troubleshoot and maintain; Canon printers, scanners and other peripheral hardware
• Preparation of new joiners, including AD account creation and management, desk set up, PC/Laptop builds, applications, telephony, network connectivity.
• Desk Preparation for visitors and desk moves.
• Set-up of meeting presentations and video conferencing calls
• Contribute to IT documentation creation, changes, how to guides and procedures.
• Analyse incidents/request and contribute to our continuous improvement?s ethos
• Role is onsite 5 days per week. May be required to work beyond normal business hours if needed

Experience: At least 3-5�years? experience as a Senior IT Support/Desktop Engineer.

• Very good experience supporting a Microsoft environment; Windows OS, MS Office products
• Very good experience working with EUC networks; PC NIC, Patching, Wi-Fi
• Very good experience managing; Active Directory, GPO?s, Exchange 2019, SCCM
• Good experience supporting and working with telephony systems; MS Teams Voice, Cloud9 turret, Airwatch and Intune
• Good experience supporting and working with AV (audio visual) technologies
• Good experience and knowledge virtual environments; Citrix, VMWare VDI
• Good experience supporting trading applications; Reuters, Bloomberg, ICE
• Good understanding of cloud technologies; Azure, AWS
• Very good communication skills, collaborative and inclusive
• Good experience with PowerShell beneficial
• Automation creation experience advantageous
• Good project management understanding
• Good experience working with vendors, providers and other internal business teams
• Previous experience working within a Trading environment at a Commodities house, Hedge Fund, Private Equity or similar organisation.
• Education: Preferably Bachelor of Science in Computer Engineering or related IT qualifications (Active)

• Customer Service oriented, white glove support level
• Technically minded and focused with excellent triage skills
• Highly responsive, energetic and enthusiastic
• Capable of prioritising tasks and meeting critical deadlines
• Structured and rigorous
• Good management under pressure
• Excellent judgment, attention to detail
• Flexible and available out of business hours
• Strong communication skills, both verbally and written
• Must be a team player, with an open, non-political style and a high level of personal integrity